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Fraud Tip of the Week: Bankwell will never ask for your account number, card number, PIN, secure access code/token or online banking username and password. If you receive a call/email requesting this, please decline and contact Client Support Center at (877) 715-3265.

User Guides

You Get More When You Bank Well.

Select video or written instructions for any of the topics below

Personal Banking

Account Details and History

Account Labeling


Funds Transfer

Home Page Navigation

Login Process and Device Registration

Mobile Remote Deposit

Multi - Transfers

Secure Messaging

Split Transactions

Commercial Banking

Commercial Banking Overview

Demonstration of commercial banking system

ACH File Import

Activity Center

Centrix: Add New Issued Check

Centrix: Check Search

Information Reporting

Multi Wire Origination

One-Time Commercial Payments

Payment Template Creation

Recipient Management

Recipient Upload from Batch

Tax Payments

User Management - Corporate

User Management - Non-Corporate

User Roles

User Set Up and Template

Wire Upload

Still can't find the answers you're looking for? Please click here to speak to one of our Bankwell Representatives, M-F 9:00am - 5:00pm.