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Privacy & Security

You Get More When You Bank Well.
We know how important it is to safeguard your personal information.

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FACTS

WHAT DOES BANKWELL BANK (hereinafter “Bankwell”) DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • account balances and payment history
  • credit history and credit scores

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Bankwell chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

Does Bankwell share?

Can you limit this sharing?

For our everyday business purposes-
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes No

For our marketing purposes-
to offer our products and services to you

Yes No

For joint marketing with other financial companies

No We don’t share

For our affiliates’ everyday business purposes-
information about your transactions and experiences

Yes No

For our affiliates’ everyday business purposes-
information about your creditworthiness

No We don’t share

For nonaffiliates to market to you

No We don’t share

Questions?

Call 203-972-3838 for Bankwell or go to www.mybankwell.com.

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What we do

How does Bankwell protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Bankwell collect my personal information?

We collect your personal information, for example, when you

  • open an account or deposit money
  • pay your bills or apply for a loan
  • show your government-issued ID

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes — information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliate is Bankwell Financial Group, Inc., and Bankwell Loan Servicing Group, Inc.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Bankwell does not share with nonaffiliates so they can market to you.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Bankwell doesn’t jointly market.

Internet Privacy Statement

Thank you for viewing Bankwell's Internet Privacy Statement.

Bankwell does not require you to provide any personal information to obtain access to our website (except for information obtained through "cookies" as described below). Personal information from visitors to our website is often provided on a voluntary basis. For example, you may provide information to apply for a product or to use our Internet Banking Service. We do not disclose any personal information about visitors to our website except in accordance with our general privacy policy that is provided to our customers, or as otherwise permitted by law.

Cookies

The Bankwell web server may use a "cookie" temporarily stored on the visitor's device to allow the web server to log the pages viewed within the site and to know if the site has been visited before. We also use cookies when customers access our Internet Banking Service as part of the security system to help identify the user.

Safeguards

We maintain physical, electronic and procedural safeguards that are designed to comply with federal standards to guard the nonpublic personal information of our customers. If you are a customer, and you decide to close your account(s) or become an inactive customer, we will continue to adhere to our general privacy policy, as described in the privacy notice we provide to our customers.

Children's Online Privacy

The law requires parental consent to collect or use information from a child under 13. We do not knowingly collect personal information from children under the age of 13. Please do not provide us with any personal information if you are under the age of 13.

Hyperlinks

The Bankwell website and our Internet Banking System may, from time to time, contain links to other sites. Bankwell is not responsible for the privacy or security practices employed by these third party sites and we recommend that you review their privacy and security practices before you provide any personal or confidential information. Bankwell is not responsible for the content of third party sites hyperlinked from our web site or our Internet Banking System, nor does it guarantee the products or services offered on third party sites.

Comments about this website should be directed to:

Bankwell
Electronic Banking Department
208 Elm Street
New Canaan, CT 06840
Phone 877-966-1944

You may also send electronic mail ("e-mail") to us using our Contact Us formPlease be advised, however, that general e-mail may not be secure. Please do not send confidential information (such as social security number or account numbers) through general e-mail.

This statement is merely a summary of select aspects of policies and procedures and does not constitute a contract. We reserve the right to revise these policies and procedures from time to time.