Coming May 25th, 2021!
We are pleased to announce the launch of our new Online Banking and Mobile Banking systems.
In today’s digital world, it’s more important than ever for your banking to be both robust and seamless across all your banking channels, from PC to mobile and tablet.
Effective May 25, 2021, Bankwell is excited to provide you with an enhanced digital experience through our new Online Banking and Mobile platform. You’ll have state-of-the-art technology, a 360 degree view of your relationship and an improved look and feel.
Business
- Access everything you need with a Single Sign On (SSO), including your accounts, information and Treasury Management services
- Multi-factor authentication for increased flexibility to conduct your banking from wherever you are
- More versatile reporting options for increased insight into your business
- Real-time transaction history
- Streamlined processing for ACH and wires
- Enhanced Entitlements Management for greater control of your company’s users
Personal
- More efficient process for mobile check deposits
- Transfer money to friends or family who also bank with Bankwell
- Personal Finance Manager (PFM) to take control of your finances across all your financial institutions, including budgeting and tracking expenses
Important first steps for Online Banking users:
UPDATE YOUR CONTACT INFORMATION
To ensure you have a smooth transition, it's important for Bankwell to have your current contact information. When you log in to the new platform for the first time, we will be using the email and phone number you have on file with Bankwell to authenticate your device.
How to update your contact information:
BROWSER REQUIREMENTS
You will need to use the latest version of a required browser. Our new Online Banking platform will work with the following:
- Microsoft Edge
- Google Chrome
- Apple Safari
- Mozilla Firefox
To verify your browser and version, visit whatismybrowser.com.
General FAQs:
When will the new Business and Personal Online Banking service be available?
The new Business and Personal Online Banking will be available beginning Tuesday, May 25th, 2021.
What action is required to start using the new Online Banking system?
In order to avoid delays in accessing the new system, we must have your current contact information. When we move to the new system, you will have the choice of having a Secure Access Code (SAC) sent to the phone number or email address on record. Without your updated information, you will not be able to receive the SAC.
How do I validate or update my contact information?
You can call your Banker or contact your local branch - click here for branch locations and phone numbers.
What is a Secure Access Code (SAC)?
A Secure Access Code (SAC) is a unique, single-use 6 digit code which protects against fraud, by safeguarding your online transactions and sensitive information.
Can I use my Online Banking Login ID credentials for Mobile Banking?
Yes. Online and Mobile Banking is one seamless user experience, utilizing a single User ID and creating a new password.
How do I access Mobile Banking?
Starting May 25, 2021 you can simply download the new Bankwell mobile app from your app store and follow the on-screen prompts.
Is Mobile Banking secure?
Yes. Our Mobile Banking service features the industry leading security technology, features and protections that you would expect from Bankwell. Only the devices that you enroll can access your bank accounts and no account data is ever stored on your device.
Is your Mobile Banking app supported on my mobile phone?
Our Mobile Banking app is supported on most iPhone®, iPad® and Android™ devices. You can also access the online banking site via a mobile web browser that supports cookies.
Are there minimum browser requirements for the new Online Banking system?
Yes. You will need to use the latest version of Google Chrome, Mozilla Firefox, Apple Safari or Microsoft Edge. Internet Explorer is not a supported browser on our new platform. To verify your browser and version, visit whatismybrowser.com.
Will my transaction history transfer over to the new system?
Yes. At initial login, you will have access to 6 months of transaction history. Over time, the system will continue to build and hold up to 24 months of your transaction history.
Will I have access to my eStatement history?
Yes. You will continue to have access to 3 years of eStatements.
Will my scheduled transfers convert over to the new Online Banking system?
Any transactions (e.g. recurring transfers, bill payments) previously scheduled in the current Online Banking System, will be carried over to the new system and processed as normal.